How quickly do you respond to calls in Petersburg?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Petersburg the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
We give every Petersburg customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Is Big Toms Roofing a licensed roofing contractor?+
Yes — Big Toms Roofing is fully licensed to perform Emergency Roof Repair in PA, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
Do you offer 24/7 emergency roof repair?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Can you help with my storm damage insurance claim?+
We regularly coordinate directly with insurance adjusters across Petersburg, PA and provide the photo documentation and scope reports they need to process claims efficiently.
What's the typical timeline for a replacement?+
Most residential replacements in Petersburg take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
Do you install metal roofing or just shingles?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Do you offer a warranty on your roofing work?+
Every Emergency Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
How much does a roof inspection cost?+
We do these regularly for Petersburg homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Are you only in Petersburg or do you cover nearby towns?+
We serve Petersburg and the surrounding communities throughout Petersburg, PA — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
